Glass Buildings

Offers New Products & Bridges Silos

By using Cyber Group Ignite and Salesforce Field Service Lightning

We had a great experience working with the Cyber Group Ignite team delivering on a Field Service Lightning implementation with complex integrations.

 

- Director of Operations, Mantis Bluefin Division

About Bluefin, a Mantis Innovation Division

Since 2005, Bluefin has been a leading technology-driven facility management solution provider with a collaborative, consultative approach and leading-edge software solutions. Bluefin is a division of Mantis Innovation Group.

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Problem Summary

A new HVAC product offering required a way to support field service appointment assignments for contractors 

An important custom application was not able to connect sales process information as required

Work order management was manual and required a swivel chair approach to numerous systems 

Solution Delivered

Implement Field Service Lightning for Work Order Management within Salesforce

Connect customers and field agents to timely information by integrating Salesforce with "Perform by Mantis" (a custom application)

Consolidate business processes and train internal users on Salesforce and Ignite platforms

Contact our Sales team to learn how you can leverage Ignite in your project

© Cyber Group Inc, 2021